Privacy Policy

SMS Disclaimer

SMS messages are sent by Firebreak Digital LLC. By opting into messaging regarding customer care and marketing, you understand that message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messages at any time. Reply HELP for more information. No data is shared or sold to third parties for marketing and promotional purposes, including SMS opt-in consent.

Interpretation & Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

• Company refers to Firebreak Digital.
• Device means any device that can access our service, such as a computer, cellphone, or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to our website and all digital systems we provide.
• Service Provider means any third party that processes data on our behalf.
• Usage Data refers to data collected automatically when you use our service.
• You means the individual accessing or using our service.

Data We Collect

While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• First and last name
• Email address
• Phone number
• Location or address details
• Personal preferences or comments submitted through forms

We may also collect Usage Data automatically, including information such as your device's IP address, browser type, pages visited, time and date of visits, and other diagnostic data.

How We Use Your Data

Firebreak Digital uses the personal data we collect for the following purposes:

• To provide and maintain our services
• To manage your account and service requests
• To contact you regarding your inquiry, project, or our services
• To send you information about our offerings, updates, and promotions (with your consent)
• To fulfill and manage any contracts or agreements
• To analyze and improve our website and communication methods
• To comply with legal obligations

Sharing Your Information

We may share your personal information with Service Providers to help us operate, monitor, and improve our service — for example, email and SMS delivery platforms, CRM software, and analytics tools. These providers are contractually obligated to keep your data confidential and to use it only for the purposes we specify.

We do not sell your personal information to third parties. We may disclose your data if required by law, legal process, or to protect the rights and safety of Firebreak Digital or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. No data is shared or sold to third parties for marketing and promotional purposes, including SMS opt-in consent.

SMS Opt-In Details

When you provide your phone number and check an SMS consent checkbox on our contact form, you are explicitly opting in to receive text messages from Firebreak Digital LLC. There are two separate opt-in categories:

• Marketing messages — Promotional content including offers, campaigns, and announcements. Up to 4 messages per month.
• Service messages — Project updates, reminders, and notifications related to your active services. Frequency varies based on your activity.

Opting in to either category is entirely voluntary. You may opt in to one, both, or neither. SMS consent is never required as a condition of purchasing or using our services. You must be 18 years of age or older to consent to receive SMS messages.

To opt out at any time, reply STOP to any message. For support, reply HELP. Message and data rates may apply.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our site.

• Essential cookies — Required for the website to function properly. These cannot be disabled.
• Analytics cookies — Help us understand page performance and visitor behavior (e.g., Google Analytics).
• Marketing cookies — Used to deliver relevant ads and track campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of parts of our site.

Your Rights

You have the following rights regarding your personal data:

• Right to access — Request a copy of the personal data we hold about you.
• Right to correction — Request that we correct inaccurate or incomplete information.
• Right to deletion — Request that we delete your personal data, subject to legal obligations.
• Right to unsubscribe — Opt out of SMS messages at any time by replying STOP, or opt out of emails via the unsubscribe link in any email we send.
• Right to restrict processing — Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at help@firebreakdigital.com. We will respond to all requests within a reasonable timeframe.

SMS & Lead Data — Strict Prohibition

Firebreak Digital does not buy, sell, trade, or broker leads or personal contact information. We are not affiliated with any lead generation marketplace or third-party lead aggregator. Phone numbers and consent records collected through our forms are used exclusively to communicate directly with the individual who provided them.

We will never share your phone number or SMS opt-in status with any outside party for the purpose of marketing, prospecting, or resale. Your consent to receive text messages from Firebreak Digital applies solely to communications from Firebreak Digital LLC and does not extend to any affiliated or third-party entity.

Data Retention

Firebreak Digital will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Transfer of Data

Your information, including personal data, may be processed at our operating offices and in any other location where the parties involved in processing are located. By submitting information to us, you consent to that transfer. Firebreak Digital will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.

Security

The security of your personal data is important to us. We use commercially reasonable measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites

Our service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the CCPA, including:

• The right to know what personal data we collect, use, disclose, and sell
• The right to request deletion of your personal data
• The right to opt out of the sale of your personal data
• The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, contact us at help@firebreakdigital.com. We do not sell personal information, including SMS opt-in consent data, to third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top. You are advised to review this policy periodically for any changes.